FAQ

How do I place an order?

Select your product, choose the correct size, and add it to your cart. Proceed to checkout and complete your order.

How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery times depend on your location and typically range between 3–7 business days.

Can I return my order?

Yes, you have the right to return your order within 14 days in accordance with our return policy. Please visit the “Right of Withdrawal” page for more information.

How can I request a return?

Use the withdrawal form on our website or contact us at info@dmovdo.com. You will then receive further instructions.

Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible to request changes or cancellation.

What should I do if my product arrives damaged?

Please contact us immediately with photos of the product. We will resolve the issue as quickly as possible.

Which payment methods do you accept?

We accept most common payment methods such as iDEAL, credit cards, and other options available at checkout.

How can I contact you?

You can reach us at info@dmovdo.com. We usually respond within 24 hours.